With all of the attention on healthcare transparency, it seems ironic that Americans are more and more confused about healthcare, specifically their insurance policies. This confusion is resulting in more Americans foregoing medical care because they aren’t sure what their plan covers. We probably all know someone who has avoided going to the doctor because of their insurance coverage, or lack [...]
It’s the most wonderful time of the year! Or is it? The holidays are supposed to be about coming together, spending time with loved ones, spreading joy and cheer and just being thankful and happy. But, for many of us, the holidays mean increased stress levels, holiday blues, or depression as the pressures of the season are just too overwhelming.
By definition, consumerism is a social and economic order that encourages the acquisition of goods and services in ever-increasing amounts. In an abstract sense, it is the consideration that the free choice of consumers should strongly direct the choice of what is available and how, which then directs the economic organization of a society.1
We recently attended the American Association of Healthcare Administrative Management (AAHAM) Annual Conference in Las Vegas and brought home a wealth of insight from the interesting conversations with customers, potential customers and industry experts.
Patient satisfaction is an important goal for providers for reasons going way beyond a desire to be kind humans. It’s the first part of the Institute for Healthcare Improvement Triple Aim.[i] Better patient satisfaction has been associated with better medical outcomes and with reduced readmissions.[ii] Patient satisfaction scores influence reimbursement, both for the Inpatient Prospective [...]